House Keeping Supervisor

Reporting to: House Keeping Manager
Responsible for: All Housekeeping Team Members
 

Role Objective

To manage and motivate the housekeeping team in The White Lion Hotel and to ensure that all general and guest rooms are presented and serviced to the highest possible standard at all times.
 

Main Responsibilities

  • Assist in the recruitment of new members of staff with the Manager.

  • Ensure that all new housekeeping staff receives full induction and procedures training.
  • Ensure that all relevant paper work is given to any new employee and returned signed. Ensure that HR receives all signed and completed documentation and ensure all new members of staff know where employment handbook is kept.
  • Ensure that staff training is current and up-to-date and that a staff training register is accurately maintained.
  • Assist the Manager in the planning of staff rota’s in advance and the correct level of staff are available to maintain cleaning standards at all times.
  • Ensure that all housekeeping procedures are carried out correctly and to the required standard.
  • Once trained to assist the Manager in staff appraisals and general performance reviews.
  • Seek ways to improve efficiency and reduce wastage, encourage other team members to make a positive contribution to the team.
  • Carry out daily inspections of all areas to ensure that cleaning standards are acceptable.
  • Communicate effectively with all team members so that everyone is aware of business/team goals, priorities etc.
  • Advise and inform the Manager of any areas of concerns and report on a daily basis at handover.
     

Customer Focus:

  • Respond to guest and customer requests courteously and efficiently at all times.
  • Check residents, arrivals/departures list every day.
  • Make sure that any special requests/needs are responded to.
  • Check un-let rooms from the previous night before 11 am.
  • Make sure that all rooms are checked for lost property and that lost items are correctly recorded.
     

Administration:

  • Ensure that linen supplies are controlled.  Check linen received; return any items that are not acceptable.  Ensure that all paperwork is completed accurately and that invoices are sent to the Accounts department in line with departmental procedures and systems.
  • Prepare reports for the Manager as and when required.
  • Prepare orders for cleaning supplies and cleaning equipment.
  • Ensure that all linen and cleaning supplies are correctly and safely stored.
  • Ensure that linen and cleaning supplies are used appropriately and that wastage is kept to a minimum
  • Ensure that any faults or damage is reported as soon as possible.
  • Ensure that all operational procedures are followed correctly.
     

Key Performance Measures:

  • Standard of cleaning throughout
  • Understand the budgets that have been set and help maintain agreed budgetary figures.
  • Guest comments/feedback
  • Assist the Manager in employee retention, through communicating with the Manager with any concerns or ideas on how to improve employee retention.
     

Special Requirements:

  • Wear a uniform
  • Be able to work flexibly – working shifts, weekends and bank holidays
  • Be willing to cover in other hotels within the group
     

The job holder may also, from time to time, be asked to undertake other tasks and responsibilities which are not listed in this job description but which are commensurate with the post.
 

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