Terms and Conditions

Gift Vouchers

1. Gift Vouchers cannot be extended, are non-refundable & non-transferable. Any vouchers previously extended due to Covid-19, must be redeemed by 1st May 2022.

2. All Gift Experiences must be used in full. No change or voucher for unused differences can be issued.

3. When making a reservation the voucher number must be quoted.

4. The actual gift voucher must be presented on arrival.

5. Any reservation made using a gift experience or voucher will be subject to our normal booking policy. Gifts will be automatically redeemed in the case of a no show.

6. Where purchased online, the purchaser and the recipient have a responsibility to ensure that the unique voucher number is not disclosed to others. Each voucher will be valid for a single redemption only.

7. All bookings are subject to availability and change.

8. Gift Vouchers are valid from the date of purchase until the expiry date. We reserve the right to refuse payment by gift voucher if a reservation has not been made or the voucher is not presented.

9. Your data is stored by us for the creation and distribution of gift vouchers. Personal Information captured includes Purchasers Name(s), Purchasers/Recipients email, Purchasers/Recipients Phone Number, Purchasers/Recipients Address. No payment information is stored or processed by us, we use a Trusted 3rd party payment processor. I agree to The Brudenell Hotel storing the voucher information supplied for the purposes of voucher creation and delivery.

10. Gift vouchers are only valid against bookings made directly with the hotel, bookings made through third party providers (for example, booking.com) are not eligible for gift voucher use.

11. Privacy Policy: Click Here to View.

January Sale exclusivities, in addition to those listed above

12. Valid for 12 months from the date of purchase, excludes Saturdays. Dinner allowance of £35 per person, excluding drinks. Excludes, Bank Holiday weekends, Christmas and New Year, Valentine's Day and Easter weekend, other restrictions may apply.

Black Friday Gift Voucher exclusivities, in addition to those listed above

13. All vouchers are valid for 12 months from the date of purchase. Cannot be used in conjunction with any other offers and are valid for new bookings only. Accommodation vouchers cannot be redeemed online, please call us to book your stay.

14. Black Friday Luxury Sea View voucher - valid for a single night's stay in a Double Sea View room, new bookings only. Excludes Fridays, Saturdays, Bank Holiday weekends, Christmas Eve, Christmas Day, Boxing Day, New Year's Eve, New Year's Day, and Valentine's Day, other exclusions may apply. Includes a dinner allowance of £35 per head, this is not redeemable against drinks. 

15. Fish and Chip lunch voucher - redeemable Monday - Friday lunchtimes only. The voucher must be presented upon arrival.

16. Cream Tea voucher - redeemable Monday - Saturday only from 10am. The voucher must be presented upon arrival.

17. A Black Friday gift voucher must be purchased to enjoy our Black Friday deals, we are unable to take bookings without a relevant voucher. To be presented upon arrival.